Shipping & Returns

Shipping Information

At Shopimascotas, we’re committed to getting your pet’s favorite products to you as quickly and efficiently as possible! Here’s everything you need to know about our shipping process:

📦 Shipping Within the USA

  • Delivery Time: 3-5 business days
  • We know how excited you are to receive your pet's goodies! That’s why we work hard to process your orders quickly and get them on their way to you. 🐕✨

🌍 International Shipping

  • Delivery Time: 7-15 business days
  • No matter where you are in the world, Shopimascotas delivers! We’ll make sure your order arrives safely, bringing joy to pets and pet parents across the globe. 🌟🐾

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping affordable while ensuring a smooth delivery process.

Order Tracking

Once your order has shipped, we’ll send you a tracking number via email. Use this to monitor your package’s journey right to your door! 🏡

Returns & Exchanges 🔄

We want you and your pets to be completely happy with your purchase. If something isn’t quite right, we’re here to make it right!

🐾 Return Policy

  • You can return any unused, unopened items within 30 days of delivery.
  • Items must be in their original packaging and in the same condition as when you received them.

🚚 How to Return

  1. Contact Us: Email us at support@shopimascotas.com with your order number and reason for the return.
  2. Prepare Your Package: Pack the items securely in their original packaging.
  3. Ship It Back: We’ll provide you with a return address and instructions. Please note that return shipping costs are the responsibility of the customer.

🔄 Exchanges

Need a different size, color, or item? No problem! Just follow the return process, and we’ll help you with the exchange. We want to ensure your pet gets exactly what they need! 🎨🐾

Need Help? 📨

If you have any questions or need assistance with your order, feel free to reach out to us at support@shopimascotas.com. Our friendly team is here to help and make sure your shopping experience is as smooth as possible! 💌

Thank you for choosing Shopimascotas—where pets and their parents always come first! 🌟🐶